Kallisto Designer Soft Furnishings
- 62 Fir St, Cadishead, Manchester, United Kingdom (UK)
- 07742911117
- ELEGANCEBOUDOIR@OUTLOOK.COM
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Store Closed
Weekly Store Timing
Terms And Conditions
DELIVERY
- We aim to deliver goods to you within 7-10 working days but we cannot give an exact delivery date, full tracking is sent upon dispatch to the email address and mobile number supplied on your order screeen. If we are unable to deliver the goods within 30 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.
- Please see additional information contained within our “Delivery & Returns Policy” which forms an additional part of these “Terms & Conditions of Sale”
- In the event of any missing or damaged goods, written notification must be sent to us by first class post within 3 days of delivery, otherwise claims for credit or replacement will not be considered. All damaged goods and their packaging must be kept for inspection.
- Please note that the courier claim procedure for missing parcels takes circa 14 working days for their investigations and up to 28 days for them to refund the items. Until the courier refunds the missing items your refund will not be processed as until they physically payout the courier may well still attempt delivery if your lost parcel is located.
Refund Policy
Unfortunately there are occasions that high demand for our products may mean that we become temporarily out of stock, in such cases we order from our supplier immediately. This can however mean that the dispatch of your order may be delayed. If this happens we will contact you immediately with the necessary information. We aim to dispatch within 48 hours (weekends/bank holiday excluded) and UK delivery is usually 72 hours thereafter (excluding weekends/bank holidays) however we do ask you to allow upto 10 working days as we have no control over the couriers work schedules once item has left our warehouse. Some of our stock is upto 21 days for delivery when straight from manufacturer (curtains from downstairs living range, bumper bedsets, prestigious range).
Should items be out of stock and manufacturer informs us they are discontinued we reserve the right to refund payment in full immediately as we are unable to complete the order. In this case the refund will be applied to the method of payment, notes will be added on the payment refund screen, we can not be held responsible for your bank/card provider not providing the notes we upload. Please note when paying by PayPal items are sent to the verified PayPal address to ensure your transaction is covered by PayPal protection. Notes will be applied to the transaction to state reason for refund – these are accessible from the PayPal transaction and notification of refund PayPal send to you directly. If refund is back to your credit card notes are placed on the refund but we can not be held responsible if your bank/card provider does not show the notes on your bank statement.
PAYMENTS:
All payments are processed via Paypal or Stripe which are both secure card processor. They offer the best buyer protection so you know your transaction is certified and secure. We do not retain any card details from payments given over the phone. Please note when paying by PayPal items are sent to the verified PayPal address to ensure your transaction is covered by PayPal protection.
We offer a full no quibble money back, or exchange on any items that arrive in the incorrect size to that which was ordered. We are only human and occasionally the odd packing error does occur. Should your items be damaged upon receipt we ask that you keep all the packaging that they came in, contact us and we will arrange for the return. Should you wish to return the item as you have changed your mind we will accept returns back to our warehouse within 7 days of purchase, please contact us and we will give you the return mailing address, your refund for the cost of the goods will be made upon receipt of the return item(s).
Refunds:
Please note that all refunds past the 3 days notification period, and that are not made in writing will be made in the form of a credit note to the value of the goods.
Upon receipt back to our warehouse you will be emailed your unique credit note code that maybe used against future purchases by yourself.
Beyond 14 days claims for bedding will all be managed by Head Office – email: elegancebedding@gmx.com
Cancellation / Return / Exchange Policy
DAMAGED OR DEFECTIVE GOODS
- You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before wearing the item and refer to our “Delivery & Returns Policy” for instructions on how to return an item.
Please note damages etc need to be reported within 3 days of receipt. We advise that you check your items upon receipt. Refund applications that are made within 3 days of receiving goods will be honoured, after this we will be happy to exchange up to 14 days. All defects should be photographed and sent direct to eleganceboudoir@outlook.com so our warehouse staff can assess and iniate the correct return code.
BEDDING RETURNS:
Returns that are made due to a change of mind or item not being as expected (color/style/pattern) must be made with ALL the original manufacturer packaging and in the condition they were received in. We understand that you may have broken the seal on the packaging to feel the material, however if the item has been out and on your bed it is now deemed as “used”. If you return an item and it is not in the manufacturers packaging and in a “fit for resale” condition (ie. in the condition you received it in) there will be a restocking charge of £5.00 applied that will be deducted from your refund. Any items that arrive which are incorrect to your order should be photographed and sent direct to eleganceboudoir@outlook.com so our warehouse staff can assess and initiate the correct return code.
